PapofGlencoe Posted February 27 Share Posted February 27 apologies if this has been answered already, but couldn't see.. what if one of your friends/family can't go on the day, will it still let you give their ticket to another family/friend? notwithstanding it'll be "non transferable" in theory, can it be done? Quote Link to comment Share on other sites More sharing options...
TDYER63 Posted February 27 Share Posted February 27 1 minute ago, PapofGlencoe said: apologies if this has been answered already, but couldn't see.. what if one of your friends/family can't go on the day, will it still let you give their ticket to another family/friend? notwithstanding it'll be "non transferable" in theory, can it be done? The answer is ‘ no one knows’. I personally think if anyone can get the app , and you give them the sign on details of the person who can’t attend, it would work. But not sure if it will be a simple as that. You could then just change the password afterwards for security. 500 people all changing their password after the game might be a bit obvious right enough … Quote Link to comment Share on other sites More sharing options...
Texas Pete Posted February 27 Share Posted February 27 5 minutes ago, PapofGlencoe said: apologies if this has been answered already, but couldn't see.. what if one of your friends/family can't go on the day, will it still let you give their ticket to another family/friend? notwithstanding it'll be "non transferable" in theory, can it be done? I think the only option would be to let the person you give the ticket to your login details for the ticket app. Quote Link to comment Share on other sites More sharing options...
DoonTheSlope Posted February 27 Share Posted February 27 6 minutes ago, PapofGlencoe said: apologies if this has been answered already, but couldn't see.. what if one of your friends/family can't go on the day, will it still let you give their ticket to another family/friend? notwithstanding it'll be "non transferable" in theory, can it be done? Will you be willing to go to the trouble of contacting the SSC and inform them that the member hasn’t attended fixture xy and z to ensure they aren’t awarded a point for that fixture? If not then it goes against the T&Cs and brings the club into disrepute Quote Link to comment Share on other sites More sharing options...
Slinky Posted February 27 Share Posted February 27 my email with the booking guide came in at 10:22 this morning. Quote Link to comment Share on other sites More sharing options...
Rich NATA Posted February 27 Share Posted February 27 Shyte. Just shyte. From the forever-queueing to the being kicked out and having to start again and right down to the dull-coloured seating plan of Hampden. That for a start was better before. Quote Link to comment Share on other sites More sharing options...
p gala ta Posted February 27 Share Posted February 27 Should be easy enough when the new app comes out . If you have bought tickets for a group you would just need email addresses to send tickets on to those in the group. Or am I being a bit optimistic ? Quote Link to comment Share on other sites More sharing options...
Brummie Hibs Posted February 27 Author Share Posted February 27 Quote Link to comment Share on other sites More sharing options...
PapofGlencoe Posted February 27 Share Posted February 27 1 minute ago, TDYER63 said: The answer is ‘ no one knows’. I personally think if anyone can get the app , and you give them the sign on details of the person who can’t attend, it would work. But not sure if it will be a simple as that. You could then just change the password afterwards for security. 500 people all changing their password after the game might be a bit obvious right enough … Okay cheers! did seem a bit draconion Just now, DoonTheSlope said: Will you be willing to go to the trouble of contacting the SSC and inform them that the member hasn’t attended fixture xy and z to ensure they aren’t awarded a point for that fixture? If not then it goes against the T&Cs and brings the club into disrepute disrepute?😅 im just talking about sitting next to pals at a football match. Probably not no, and im not sure the ire meets the problem here. getting points doesn't even come into it, its just one of the uncles or kids might not be able to go. i'll need to remember that one next time. kids we're all in disrepute! Quote Link to comment Share on other sites More sharing options...
DoonTheSlope Posted February 27 Share Posted February 27 1 minute ago, PapofGlencoe said: Okay cheers! did seem a bit draconion disrepute?😅 im just talking about sitting next to pals at a football match. Probably not no, and im not sure the ire meets the problem here. getting points doesn't even come into it, its just one of the uncles or kids might not be able to go. i'll need to remember that one next time. kids we're all in disrepute! Try being as brazen as that to those who were on the cusp of the 12 point mark during the Euros sales period and missed out due to those who have harvested points Quote Link to comment Share on other sites More sharing options...
PapofGlencoe Posted February 27 Share Posted February 27 Just now, DoonTheSlope said: Try being as brazen as that to those who were on the cusp of the 12 point mark during the Euros sales period and missed out due to those who have harvested points not that i need to explain myself to you but i won't need to because none of us, that spend plenty money as it is, go to away games so we're not costing you anything. not a single person in the group is interested in harvesting points, they just want to sit next to people they know as they've done for years. if that's brazen in your book i'll be able to live with it. Quote Link to comment Share on other sites More sharing options...
Old Timer Posted February 27 Share Posted February 27 Shambolic system from what would appear to be a shambolic organisation ! Quote Link to comment Share on other sites More sharing options...
TDYER63 Posted February 27 Share Posted February 27 1 minute ago, DoonTheSlope said: Try being as brazen as that to those who were on the cusp of the 12 point mark during the Euros sales period and missed out due to those who have harvested points 😆 I asked you this before and you didn’t answer. How can someone prevent another member having enough points ? There are tickets available to every member for home games so every member has an opportunity to get a point per game . Quote Link to comment Share on other sites More sharing options...
btl Posted February 27 Share Posted February 27 (edited) Family and friends was OK this morning in spite of my brothers email address being wrong - think its been sorted now. My gripe is my wife and I are over 65 but have been charged full price for South Stand as advertised in the SSC emails, The auto default to price reduction has worked in the past for us without any problrms. Anyone else experienced this? Edited February 27 by btl Quote Link to comment Share on other sites More sharing options...
N4Footsoldier Posted February 27 Share Posted February 27 Personal tale of woe re: system today, normally I put people's issues largely down to folk no being able to work a computer as usually it's very straightforward. The same still goes for the embarrassing amount of people who still can't work an e-ticket at the gate. The issue was our mate who was booking on behalf of everyone else added all friends and family by email address rather than by supporters' number. This automatically created completely new supporter IDs on the existing email addresses and new supporters numbers for memberships that didn't exist, which when you think about it really doesn't make sense why they would let that happen. To rectify he had to re-add everyone by our old supporters number, and everyone had to get a new consent email and wait in the queue to get on the site. Thankfully everyone was available to check emails and consent again. The only consequence was this took a couple of hours to sort out and we've ended up in D5 as opposed to C4 where we would normally look. Quote Link to comment Share on other sites More sharing options...
Stockholm 1980 Posted February 27 Share Posted February 27 Finally got on and bought tickets. They had only gone and moved my "Account" from my e-mail address on the Old System where all my purchases are made from, codes sent to buy UEFA Tickets etc to a works e-mail address of mines that i've maybe used twice to buy an occasional ticket for a client or someone. Deleted the "Works Account" and changed login details and password back to what they should be on the Membership Account. Now we await the APP Quote Link to comment Share on other sites More sharing options...
immcinto Posted February 27 Share Posted February 27 Does UEFA use Secutix as well for the Euros? Quote Link to comment Share on other sites More sharing options...
Montrose97 Posted February 27 Share Posted February 27 3 1/2 hours to get two tickets ending up right at the front of the west stand. Never had a problem with the previous system and I'm not exactly Elon Musk. You know the old phrase 'if it aint broke, don't fix it'. I presume the new system is intended to be more secure or something? Beats me. The phrase 'new IT system' chills the blood. Quote Link to comment Share on other sites More sharing options...
dan cake Posted February 27 Share Posted February 27 We got 20+ tickets no problem at all, saying that it wasn’t me that purchased them 😀 Quote Link to comment Share on other sites More sharing options...
rOsCo2 Posted February 27 Share Posted February 27 25 minutes ago, TDYER63 said: 😆 I asked you this before and you didn’t answer. How can someone prevent another member having enough points ? There are tickets available to every member for home games so every member has an opportunity to get a point per game . My understanding of his argument is that he had 11 points and attended all home games bar one (probably Poland game). There are others who bought tickets for all games but didn't attend them all who are on 12 points. They got first stab at Euro tickets while those on 11 had to sweat it out. If this new system for home games means tickets are non transferable and it is actually recording if the ticket is used or not then the points totals of quite a few are going to start to drop.... As is evident above, this is largely irrelevant for a lot of people who don't travel to away games and they don't seem to understand the issue. Quote Link to comment Share on other sites More sharing options...
dan cake Posted February 27 Share Posted February 27 41 minutes ago, DoonTheSlope said: Try being as brazen as that to those who were on the cusp of the 12 point mark during the Euros sales period and missed out due to those who have harvested points Couldn’t agree more, although I do believe most on this thread are genuine. A few of my group bought season tickets last time and only attended the England game, mostly folk that live outside Scotland and didn’t want to miss out on tickets for the Euros. Quote Link to comment Share on other sites More sharing options...
PSJ84 Posted February 27 Share Posted February 27 59 minutes ago, p gala ta said: Should be easy enough when the new app comes out . If you have bought tickets for a group you would just need email addresses to send tickets on to those in the group. Or am I being a bit optimistic ? My understanding of it was that tickets will be sent to each member, so everybody will have it on their app, rather than the lead booker needing to distribute them. Could be wrong with that though, and if I am, I don’t really see what the need in changing systems was. Quote Link to comment Share on other sites More sharing options...
Orraloon Posted February 27 Share Posted February 27 45 minutes ago, TDYER63 said: 😆 I asked you this before and you didn’t answer. How can someone prevent another member having enough points ? There are tickets available to every member for home games so every member has an opportunity to get a point per game . You are getting loyalty points for games that you didn't go to, so you will have more points than someone who has been to same number of games that you have. Hence you jump the queue ahead of that person when it comes to the EUROs or other away games. It's not that difficult to understand really. I think you are just feigning ignorance to make yourself feel better. 😉 Quote Link to comment Share on other sites More sharing options...
Diamond Scot Posted February 27 Share Posted February 27 I think the bigger issue that is being missed by some on here is that being part of a supporters club / buying match day package deals etc should come with advantages / make life abit cheaper or easier than not being part of said group. The way the SFA have changed things over the years is moving further and further away from that position. I bought 10 tickets today, 7 adults and 3 kids and it took me nearly 3 hours. That isnt acceptable when I pay to be part of the SSC. I can accept a waiting room but the wait either has to be long and then you get lots of time when actually in the purchasing part or short and then you get less time. This morning was about a 40 minute wait each time and then you get 14 minutes to complete the transaction. Now 14 mins would be fine if there wasnt flaws with the system. 1st time round it wouldnt allow me to change 2 seats to kids seats. After that some of the other seats id selected werent available any longer. The seats not being available happened again on 2nd login. How is that even possible. When seats are selected it should mean that they are unable to be picked by anybody else until I am finished. This obviously isnt the case. Isnt an issue when buying a couple of tickets but when buying for a group is a nightmare. Buying a match package over several months but not allowing for transfer of tickets will result in less match packages being purchased in future. If they are worried about points then create an option for the point not to be awarded if ticket transferred. Quote Link to comment Share on other sites More sharing options...
AlfieMoon Posted February 27 Share Posted February 27 Haven’t read all the comments but can imagine plenty of complaints about the website. I found it generally clunky and the seating map rendering on the screen wasn’t great. The change of price categories wasn’t particularly user friendly. Having worked that out, I then made the mistake of assigning 2 of our adult members to child seats (and vice versa). There’s obviously no validation in place on the system as it allowed this to happen. We still have the correct number of adult/child tickets but not sure if it will matter in anyway. Quote Link to comment Share on other sites More sharing options...
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