trout101 Posted February 27 Share Posted February 27 4 minutes ago, macwomble said: Bottom line is that particular part of the system appears clunky! To be fair I got decent seats for us all! Just paid more them! Life goes on! Hopefully you will get the refund you are due Quote Link to comment Share on other sites More sharing options...
LoganRoy Posted February 27 Share Posted February 27 1 minute ago, trout101 said: What part is wrong? I've read the system notes, the comms and how to purchase tickets. The system is clunky, is not user friendly and should auto allocate the correct price point based on the member type - this is basic UI. Other issue such as waiting 40+ minutes in a queue, clicking the link to access and being kicked back. The system hasn't had a stress test and essentially what is in play here is live proving with US as the testers. It's laziness and incompetence. Quote Link to comment Share on other sites More sharing options...
Orraloon Posted February 27 Share Posted February 27 30 minutes ago, trout101 said: The system is totally fine. It's a queue followed by selecting tickets of which there are plenty to go round. There was a booking guide showing you what to do too. Not their fault people don't read it then complain at half 10 on the day. Folk are trying to buy tickets for a football match. They shouldn't have to study for an IT exam the night before they do it. I haven't seen this "booking guide" that you talk about anyway. I'm sure I'm not the only one. Quote Link to comment Share on other sites More sharing options...
macwomble Posted February 27 Share Posted February 27 5 minutes ago, trout101 said: What part is wrong? What frustrates me is that anyone who didn’t have to go this extra stage of age verification this can question it and be an SME without having experienced it. Lol Quote Link to comment Share on other sites More sharing options...
Diamond Scot Posted February 27 Share Posted February 27 I logged in at 9.40. Still trying to get tickets. Been kicked out 3 times. Trying to buy 7 adults and 3 kids. 1st time got the seats and all ready and it wouldnt go to checkout. Last time now of the section had 10 seats even close together. Do they tend to release sections at a time as surely the full south stand lower cant be sold out. Quote Link to comment Share on other sites More sharing options...
Haggis_trap Posted February 27 Share Posted February 27 Argggghhh, Does anyone know how the hell I check out a kids ticket ?!?!?!?! Just spent 1hr in a queue. Logged in to find one of our friends and family is missing, Then couldnt work out how to check out childs tickets. Finally got chucked off the system after 14 minutes and now back in the queue. COMPLETE AND UTTER SHIT SHOW. Quote Link to comment Share on other sites More sharing options...
LoganRoy Posted February 27 Share Posted February 27 This is an issue for a number of people. Just tried it myself, and it's a loop back in to the queue. Screen_Recording_20240227_115943_Samsung Internet.mp4 Quote Link to comment Share on other sites More sharing options...
TDYER63 Posted February 27 Share Posted February 27 I got my tickets ok and didn’t see the email with the instructions but having looked at the email now, the way I got into the site is not what it looks like in the instructions. I had no ‘ sign in’ link like in below pic, all i got was the old ‘login’ button like previously. Nor did I get all the information showing drop down boxes that is why I found it difficult to remove the extra seats I had added by mistake. I got the tickets ok in the end but a bit confused as to why my layout looked different. Have I missed a step somewhere when signing up a few days ago ? Quote Link to comment Share on other sites More sharing options...
Haggis_trap Posted February 27 Share Posted February 27 1 hour ago, beeky86 said: one of my mates friends and fmaily showed as connected but then wasnt in the drop down. had to try adding him again and back into the queue all over againg haivng had 4 plum tickets int he basket ready to go That happened to us too.... I logged in last night to make sure it was all ok. Not one of group is missing !?!?!? WTF. Quote Link to comment Share on other sites More sharing options...
trout101 Posted February 27 Share Posted February 27 10 minutes ago, LoganRoy said: The system is clunky, is not user friendly and should auto allocate the correct price point based on the member type - this is basic UI. agreed but it doesn't and that was clear in advance 11 minutes ago, LoganRoy said: clicking the link to access and being kicked back. yeah obv this isn't acceptable 8 minutes ago, Orraloon said: Folk are trying to buy tickets for a football match. They shouldn't have to study for an IT exam the night before they do it. I haven't seen this "booking guide" that you talk about anyway. I'm sure I'm not the only one. over the top nonsense. It was a new system, they told us that in advance. It was a 2 minute read which was emailed to everyone. Anyway who really cares, there are easily enough tix to go round Quote Link to comment Share on other sites More sharing options...
macwomble Posted February 27 Share Posted February 27 4 minutes ago, trout101 said: agreed but it doesn't and that was clear in advance yeah obv this isn't acceptable over the top nonsense. It was a new system, they told us that in advance. It was a 2 minute read which was emailed to everyone. Anyway who really cares, there are easily enough tix to go round I can’t believe how many people you are hooking in! Lol Quote Link to comment Share on other sites More sharing options...
Orraloon Posted February 27 Share Posted February 27 2 minutes ago, trout101 said: over the top nonsense. It was a new system, they told us that in advance. It was a 2 minute read which was emailed to everyone. Anyway who really cares, there are easily enough tix to go round I know of three folk who haven't seen this booking guide. There will be loads more. They clearly haven't sent it out to everybody. Just more SFA incompetence. Quote Link to comment Share on other sites More sharing options...
Orraloon Posted February 27 Share Posted February 27 Just now, macwomble said: I can’t believe how many people you are hooking in! Lol He might have hooked the SFA first by selling them them this shit ticketing system. He seems very protective of a shit system that clearly doesn't work properly. 😉 🤣 Quote Link to comment Share on other sites More sharing options...
trout101 Posted February 27 Share Posted February 27 7 minutes ago, Orraloon said: I know of three folk who haven't seen this booking guide. There will be loads more. They clearly haven't sent it out to everybody. Just more SFA incompetence. it will obviously have been sent to everyone 5 minutes ago, Orraloon said: He might have hooked the SFA first by selling them them this shit ticketing system. He seems very protective of a shit system that clearly doesn't work properly. 😉 🤣 it's not amazing I agree but also not as bad as people are making out . The kicking people out is obv a shambles but some of it is user error no doubt. Quote Link to comment Share on other sites More sharing options...
macwomble Posted February 27 Share Posted February 27 (edited) 13 minutes ago, Orraloon said: He might have hooked the SFA first by selling them them this shit ticketing system. He seems very protective of a shit system that clearly doesn't work properly. 😉 🤣 No no it worked for him so all was well! See there is still a queue to get in, who can still remember when we we’re sh*** and you picked 20 seats each!!? Edited February 27 by macwomble Quote Link to comment Share on other sites More sharing options...
Haggis_trap Posted February 27 Share Posted February 27 The system is an absolute shit-show.... I have x4 people listed in my friends and family. Set it all up carefully last night and logged into check it was ok. Yet only x3 of them listed when I try to check out tickets. Have now been logged out twice after 14 minutes time out. Have given up for now. Quote Link to comment Share on other sites More sharing options...
Orraloon Posted February 27 Share Posted February 27 4 minutes ago, trout101 said: it will obviously have been sent to everyone They haven't sent it to me. Quote Link to comment Share on other sites More sharing options...
TDYER63 Posted February 27 Share Posted February 27 10 minutes ago, Orraloon said: I know of three folk who haven't seen this booking guide. There will be loads more. They clearly haven't sent it out to everybody. Just more SFA incompetence. In the guide it says I wouldn’t be surprised if they put the cart before the horse and used the new marketing list to send out the email 🙄 Quote Link to comment Share on other sites More sharing options...
TDYER63 Posted February 27 Share Posted February 27 (edited) 1 minute ago, Orraloon said: They haven't sent it to me. Which you might not have signed up to ! My email only came in at 10.04 today 🙄 Edited February 27 by TDYER63 Quote Link to comment Share on other sites More sharing options...
Orraloon Posted February 27 Share Posted February 27 2 minutes ago, TDYER63 said: Which you might not have signed up to ! My email only came in at 10.04 today 🙄 🤣 I might get mine tomorrow? There's no rush though. Quote Link to comment Share on other sites More sharing options...
DoonTheSlope Posted February 27 Share Posted February 27 That was a fairly seamless process. The instructions were clear, concise and easy to carry out in real time If people can’t hold their water and are battering through the process at speed then that’s on the member and not the team at the SSC It clearly stated in bold writing at the login stage you’d have to select your chosen category of ticket Hats off to the guys at the SSC. A job very well done Quote Link to comment Share on other sites More sharing options...
Brummie Hibs Posted February 27 Author Share Posted February 27 29 minutes ago, Orraloon said: I know of three folk who haven't seen this booking guide. There will be loads more. They clearly haven't sent it out to everybody. Just more SFA incompetence. Make me #4 Quote Link to comment Share on other sites More sharing options...
LoganRoy Posted February 27 Share Posted February 27 6 minutes ago, DoonTheSlope said: That was a fairly seamless process. The instructions were clear, concise and easy to carry out in real time If people can’t hold their water and are battering through the process at speed then that’s on the member and not the team at the SSC It clearly stated in bold writing at the login stage you’d have to select your chosen category of ticket Hats off to the guys at the SSC. A job very well done Some user error, but 2 hour queues and people being caught in infinite loops isn't on the user. Once in, it is easy enough to navigate, I agree. Quote Link to comment Share on other sites More sharing options...
Texas Pete Posted February 27 Share Posted February 27 1 hour ago, Ravenous Rob said: Buy 3 tickets for Euros using the UEFA website - circa 45 seconds Buy 1 season ticket on SFA website - An hour and a quarter and still nowhere There was no chance they were gonna spend enough money to get someone on board who's vaguely competent and then handle the transition competently themselves, none whatsoever UEFA’s website budget is just a wee bit bigger than the SFA’s I think. Quote Link to comment Share on other sites More sharing options...
Diamond Scot Posted February 27 Share Posted February 27 Utter shambles. Every other ticketing system in the world freezes tickets when selected so nobody else can select them until your checkout is either complete or you time out and the tickets then become live again. 3 times I chose seats, changed to kids etc and by the time I went to check out the seats were no longer available. Quote Link to comment Share on other sites More sharing options...
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