Bristolhibby Posted September 20, 2018 Share Posted September 20, 2018 Am I being thick? I can’t seem to buy an extra ticket for my Dad, despite him being on my friends and family. Anyone else struggling? J Quote Link to comment Share on other sites More sharing options...
Tartan_McCole Posted September 20, 2018 Share Posted September 20, 2018 (edited) Forgot there's a £7 delivery fee. Think I'll opt to pick it up across there It seems collection isn't an option any more. Seems strange they'd advise people to select the £7.50 delivery option and then offer no alternative. Edited September 20, 2018 by Tartan_McCole Quote Link to comment Share on other sites More sharing options...
Tartan_McCole Posted September 20, 2018 Share Posted September 20, 2018 4 minutes ago, Bristolhibby said: Am I being thick? I can’t seem to buy an extra ticket for my Dad, despite him being on my friends and family. Anyone else struggling? J Aye, says only 1 per customer, despite me and my mate having been to the exact same games. Quote Link to comment Share on other sites More sharing options...
Bristolhibby Posted September 20, 2018 Share Posted September 20, 2018 Just now, Tartan_McCole said: Aye, says only 1 per customer, despite me and my mate having been to the exact same games. Snap, seems there is an issue. Piss up and brewery spring to mind. J Quote Link to comment Share on other sites More sharing options...
Barney Rubble Posted September 20, 2018 Share Posted September 20, 2018 SFA - this is unacceptable. Overseas member so I always have to pick up. However, it won't let me complete the order because I'm automatically excluded from selecting a delivery method. Message is Due to the nature of your order no standard delivery method is available. Contact the box office to complete your order. Quote Link to comment Share on other sites More sharing options...
Sempre Posted September 20, 2018 Share Posted September 20, 2018 I had no issue buying four tickets, but when the confirmation email came through it showed three have been allocated seat numbers together, and one is somewhere else! Quote Link to comment Share on other sites More sharing options...
Tartan_McCole Posted September 20, 2018 Share Posted September 20, 2018 1 minute ago, Barney Rubble said: SFA - this is unacceptable. Overseas member so I always have to pick up. However, it won't let me complete the order because I'm automatically excluded from selecting a delivery method. Message is Due to the nature of your order no standard delivery method is available. Contact the box office to complete your order. I've sent them a message to see what's the script with pick-up across there. Obviously your issue is more pressing than mine, as I'm just being a tight bassa. Quote Link to comment Share on other sites More sharing options...
Bristolhibby Posted September 20, 2018 Share Posted September 20, 2018 I think I have sorted, you have to buy a single ticket, then go into your basket to allocate it to a friend, then go back in and select another ticket, go back to basket and allocate it to yourself. As long as we are not sitting apart. The confirmation came through with totally different seat numbers but I think that is an internal accounting thing rather than your actual seat. Not user friendly at all. I was expecting to enter 2 tickets then allocate them from a drop down (like it always has been). Do they not test the system before going live? J Quote Link to comment Share on other sites More sharing options...
mariokempes56 Posted September 20, 2018 Share Posted September 20, 2018 Same old ###ing farce - utter disgrace that they continue to get it wrong in all areas. Quote Link to comment Share on other sites More sharing options...
The Bunnet Posted September 20, 2018 Share Posted September 20, 2018 Took 1 minute, took first class delivery option at £2....general admittance it said on site. So would imagine so sit / stand where you want..Like most away games. Quote Link to comment Share on other sites More sharing options...
scot scotland scottish Posted September 20, 2018 Share Posted September 20, 2018 Having the same problem with family and friends. I have 4 in my cart at the minute and cant get them out, in order to do what Bristol HIbby suggests Quote Link to comment Share on other sites More sharing options...
Bristolhibby Posted September 20, 2018 Share Posted September 20, 2018 Just now, scot scotland scottish said: Having the same problem with family and friends. I have 4 in my cart at the minute and cant get them out, in order to do what Bristol HIbby suggests Go to your cart, then click on the wee blue head icon. You should (fingers crossed) be able then to allocate them. My issue is it wouldn’t even let me put two into my cart! J Quote Link to comment Share on other sites More sharing options...
GordonC Posted September 20, 2018 Share Posted September 20, 2018 Anyone with 18 points been able to buy a ticket. I can add all of my group apart from the person on 18 points nad have seen someone else post a similar issue on Facebook? Quote Link to comment Share on other sites More sharing options...
scot scotland scottish Posted September 20, 2018 Share Posted September 20, 2018 Right I'm now sitting with an empty cart, wanting to buy three tickets. I have two people in my family and friends and all three of us have the required amount of points. Anybody know how to? Quote Link to comment Share on other sites More sharing options...
Brummie Hibs Posted September 20, 2018 Share Posted September 20, 2018 This is a fuc***g joke!! When I go to select tickets, it says "Adult (17 points)", which is what I am on. I can add as many of those as I want, however my friends are not on 17 points, but have more than 7, so when I go to allocate them [Blue Head icon], it says they are ineligible. Quote Link to comment Share on other sites More sharing options...
sporranmaster Posted September 20, 2018 Share Posted September 20, 2018 Friends & family ordering is such a farce now especially with the points drop down options which don't even seem to be completed correctly!!! Kept getting message saying inappropriate promo code selected -played about with points drop down & eventually got it working but took 45mins!!! Quote Link to comment Share on other sites More sharing options...
Bristolhibby Posted September 20, 2018 Share Posted September 20, 2018 Just now, scot scotland scottish said: Right I'm now sitting with an empty cart, wanting to buy three tickets. I have two people in my family and friends and all three of us have the required amount of points. Anybody know how to? Try what I said earlier. Buy them one at a time in the first screen. (So select one adult ticket at a time). Once all three have been added, go to your basket then click on the blue head icon and allocate them all. (Don’t forget to add a ticket for yourself). Thats how I did it. Feck knows how people who want to buy 20 tickets for friends & family will get on! J Quote Link to comment Share on other sites More sharing options...
Sempre Posted September 20, 2018 Share Posted September 20, 2018 5 minutes ago, Brummie Hibs said: This is a fuc***g joke!! When I go to select tickets, it says "Adult (17 points)", which is what I am on. I can add as many of those as I want, however my friends are not on 17 points, but have more than 7, so when I go to allocate them [Blue Head icon], it says they are ineligible. We were all on different points, but I just picked four at 7 points as didn't think it'd make any difference, and seemed to work fine. Quote Link to comment Share on other sites More sharing options...
scot scotland scottish Posted September 20, 2018 Share Posted September 20, 2018 Sorted - in the end! Quote Link to comment Share on other sites More sharing options...
Brummie Hibs Posted September 20, 2018 Share Posted September 20, 2018 I'm not even seeing an option to select different points tickets. At the Seat Quantity screen, I am seeing: - Adult (17 points) This item is available with a promocode £23.00 - Senior (17 points) This item is available with a promocode £23.00 - Adult Ambulant (Accessible) (17 points) This item is available with a promocode £23.00 - Junior (17 points) This item is available with a promocode £23.00 - Junior (Accessible) (17 points) This item is available with a promocode £23.00 Quote Link to comment Share on other sites More sharing options...
GordonC Posted September 20, 2018 Share Posted September 20, 2018 Seems to be an issue for people booking on 17/18 points. SSC are aware of the issue and are working on it. Quote Link to comment Share on other sites More sharing options...
Brummie Hibs Posted September 20, 2018 Share Posted September 20, 2018 2 minutes ago, GordonC said: Seems to be an issue for people booking on 17/18 points. SSC are aware of the issue and are working on it. The elite should NEVER suffer!!! 😡 Quote Link to comment Share on other sites More sharing options...
Bristolhibby Posted September 20, 2018 Share Posted September 20, 2018 8 minutes ago, Brummie Hibs said: The elite should NEVER suffer!!! 😡 I’m a humble 8 pointer and I had an issue. Sounds a slightly different one. Its shocking that we have to put up with such shite! J Quote Link to comment Share on other sites More sharing options...
Tartan_McCole Posted September 20, 2018 Share Posted September 20, 2018 Issue sorted for myself. Presume the website was just being flaky as fuck when I first logged on. Quote Link to comment Share on other sites More sharing options...
Brummie Hibs Posted September 20, 2018 Share Posted September 20, 2018 Just tried, still the same issue.... Quote Link to comment Share on other sites More sharing options...
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