wheres the pies Posted December 22, 2015 Share Posted December 22, 2015 got a letter the other day from virgin media saying that there are going to increase my package from £43 a month to £47 is that no a wee bit sneaky it's amazing that they don't tell you these things when you sign up needless to say when the contract expires it won't be getting reniewd Quote Link to comment Share on other sites More sharing options...
Brummie Hibs Posted December 22, 2015 Share Posted December 22, 2015 I've had Virgin for ages, and my package is currently £55.18 for 100Mpbs Broadband, TV M+ and M Phone. Moving house soon, so need to decide what to do. Love Virgin Internet, but not used a landline for about 5 years - in fact I had a phone plugged in for about 2 years without realising it was faulty. And the TV is full of pish - no better than freeview. I should have phoned up ages ago and negotiated a reduction - too lazy! Quote Link to comment Share on other sites More sharing options...
biffer Posted December 22, 2015 Share Posted December 22, 2015 The big advantage of Virgin over Sky is that they own the kit. So if there's a fault they repair it at no cost. If your Sky box is out of warranty, it can get expensive. Quote Link to comment Share on other sites More sharing options...
sbcmfc Posted December 22, 2015 Share Posted December 22, 2015 got a letter the other day from virgin media saying that there are going to increase my package from £43 a month to £47 is that no a wee bit sneaky it's amazing that they don't tell you these things when you sign up needless to say when the contract expires it won't be getting reniewd I think if they change the price, you can leave? Quote Link to comment Share on other sites More sharing options...
they've_been_suckered Posted December 22, 2015 Share Posted December 22, 2015 It'll be in the terms and conditions - which you will have accepted. Quote Link to comment Share on other sites More sharing options...
DaveyDenoon Posted December 22, 2015 Share Posted December 22, 2015 The big advantage of Virgin over Sky is that they own the kit. So if there's a fault they repair it at no cost. If your Sky box is out of warranty, it can get expensive. Unless they agree to repair your sky box without charge threaten to leave. They will repair it. They won't lose your monthly subscription for the sake of £60 odd quid. They will of course advise of the charge in the first place as most people will just accept it and it's a bonus £60 for them, plus you're less likely to leave any time soon after spending that fixing your box, and then they will resist a little but ultimately if they know they're losing your monthly money they will fix it free. Quote Link to comment Share on other sites More sharing options...
DaveyDenoon Posted December 22, 2015 Share Posted December 22, 2015 It'll be in the terms and conditions - which you will have accepted. Usually buried away somewhere but yes you're right. It would be interesting to see a test case under the unfair terms and conditions laws. Quote Link to comment Share on other sites More sharing options...
Brummie Hibs Posted December 22, 2015 Share Posted December 22, 2015 Last mobile phone contract I got, I was verbally advised that the price would rise each March/April, and was I happy with that.Wasn't happy, but what choice do I have? First time that has happened. Quote Link to comment Share on other sites More sharing options...
Larky Masher Posted December 22, 2015 Share Posted December 22, 2015 Threaten to leave and you'll get a reduction for the next year. Quote Link to comment Share on other sites More sharing options...
they've_been_suckered Posted December 22, 2015 Share Posted December 22, 2015 Usually buried away somewhere but yes you're right. It would be interesting to see a test case under the unfair terms and conditions laws. Im almost certain it'll be watertight. You'll have some wiggle room anyway. Rather than starting this thread Virgin media could have already been contacted and probably offered a better deal on the package overall. Quote Link to comment Share on other sites More sharing options...
sbcmfc Posted December 22, 2015 Share Posted December 22, 2015 I was with Virgin media for a good while, and regularly threatened to take my business elsewhere, got a reduction for 6-12 months pretty much every time. One word of warning, if you say you're going elsewhere, have a factual price/offer, otherwise they might call your bluff! Quote Link to comment Share on other sites More sharing options...
Robroysboy Posted December 22, 2015 Share Posted December 22, 2015 Found it difficult to leave them. Couldn't get an email address, sent them a letter and cilla black (suprise -suprise) they claimed they never recited it. Ended up having to pay my new provider sky and Virgin for a further 4 weeks. Quote Link to comment Share on other sites More sharing options...
biffer Posted December 22, 2015 Share Posted December 22, 2015 If I really want Something sorted with them, I go into one of the shops. Always been very helpful and never had a problem getting something done. Quote Link to comment Share on other sites More sharing options...
Wulliemac Posted December 22, 2015 Share Posted December 22, 2015 got a letter the other day from virgin media saying that there are going to increase my package from £43 a month to £47 is that no a wee bit sneaky it's amazing that they don't tell you these things when you sign up needless to say when the contract expires it won't be getting reniewd I'm sure the last time they increased prices we got a letter saying you were entitled to cancel your contract (even if you were only a few weeks into an 18 month deal) as long as you did so within 30 days of the notification of the price increase. Even if you have no intention of doing so, call them and threaten to leave because of the increase. They will usually offer you a discount (especially if you're already paying full price). But as sbcmfc says, do your homework before calling, as it will carry a lot more weight if you can say "I'm moving to x as they are offering me y package for £z". The uswitch website is usually quite good for checking what deals the other providers are offering. Quote Link to comment Share on other sites More sharing options...
dandydunn Posted December 23, 2015 Share Posted December 23, 2015 Unless they agree to repair your sky box without charge threaten to leave. They will repair it. They won't lose your monthly subscription for the sake of £60 odd quid. They will of course advise of the charge in the first place as most people will just accept it and it's a bonus £60 for them, plus you're less likely to leave any time soon after spending that fixing your box, and then they will resist a little but ultimately if they know they're losing your monthly money they will fix it free. Not always. When I had a faulty dish,they refused to replace it,after about 1/2 hour of debating with them that something outside my property and out of reach can't be my responsibility to keep useable,(the arm part had broken) I ended up leaving them. Think it was quoted as a £60 visit,£90 for the dish and then the engineers time as well,so was gonna be in excess of £200 to repair. Quote Link to comment Share on other sites More sharing options...
RETRO Posted December 23, 2015 Share Posted December 23, 2015 Not always. When I had a faulty dish,they refused to replace it,after about 1/2 hour of debating with them that something outside my property and out of reach can't be my responsibility to keep useable,(the arm part had broken) I ended up leaving them. Think it was quoted as a £60 visit,£90 for the dish and then the engineers time as well,so was gonna be in excess of £200 to repair. sky charge is £65 call out fee, all parts and labour are included.If you say I can't afford it they will pass you to cancellations who will drop the price to £30 or free, dependant on circumstances Quote Link to comment Share on other sites More sharing options...
wheres the pies Posted December 23, 2015 Author Share Posted December 23, 2015 so just to get this clear l can cancel my contract with virgin if they put the price up during the contract ? Quote Link to comment Share on other sites More sharing options...
dandydunn Posted December 23, 2015 Share Posted December 23, 2015 sky charge is £65 call out fee, all parts and labour are included.If you say I can't afford it they will pass you to cancellations who will drop the price to £30 or free, dependant on circumstances This one didn't do that then. I just cancelled and got my bird to take on the sports,so it was all good in the end. Quote Link to comment Share on other sites More sharing options...
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