I know a few TA guys who queeried their points total and the points were increased
There was an error in counting the total for last campaign.
Those that bought a package for all 5 games were only given 1 point,for 1 purchase, instead of 1 point per game.ie 5 points.
A few in our group, including my son were in this position.
I told a few others and they checked and their points were corrected.
Doesn't help you in your ticket quest I know, however at least you know why you dropped down a wee bit.