KLM Cancelled flight to Glasgow on the sunday- refused compenstation

[GroundsKeeper]

Was anyone else on the 10am flight from Amsterdam to Glasgow on the Sunday ?

I was scheduled to land at 12.00 ( mid day) but arrived 12 hours late after they rebooked me on a flight via Frankfurt with Lufthansa.

I put in a claim for compensation with KLM but it was refused due to " weather"

So I now have to log my claim with the ADR Alternative Dispute Resolution scheme ran by the Civil Aviation Authority.

🤬

[wanderer]

Doubt there is very little you can do, as you accepted their alternative flight, rather than taking a refund, and thus not entitled to compensation, as they got you to your final destination.

[GroundsKeeper]

1 hour ago, wanderer said:

Doubt there is very little you can do, as you accepted their alternative flight, rather than taking a refund, and thus not entitled to compensation, as they got you to your final destination.

Acknowledged but as i was more than 12 hours late, thought I would be entitled to some compensation??

[wanderer]

5 minutes ago, GroundsKeeper said:

Acknowledged but as i was more than 12 hours late, thought I would be entitled to some compensation??

Was the new flights you accepted late? Or did they go to the times that you were told when you accepted them when rebooked?

[LoganRoy]

If the new flight was 12 hours late you're due compo.

If the flight you accepted landed at its scheduled time you'll get hee haw.  

[GroundsKeeper]

12 hours late from the original cancelled flight.

[wanderer]

5 minutes ago, GroundsKeeper said:

12 hours late from the original cancelled flight.

The original cancelled flight does not count....... KLM offered you a alternative flight, which you can either accept or get a full refund on your original booking, you clearly accepted the alternative flight, meaning your original flight does not count any more as you were accepting the new flight time, and thus you were not late, as you had accepted a later flight.

Unfortunately you will get nothing from any claim on that.

Edited April 9 by wanderer

[GroundsKeeper]

4 hours ago, wanderer said:

The original cancelled flight does not count....... KLM offered you a alternative flight, which you can either accept or get a full refund on your original booking, you clearly accepted the alternative flight, meaning your original flight does not count any more as you were accepting the new flight time, and thus you were not late, as you had accepted a later flight.

Unfortunately you will get nothing from any claim on that.

👍

[islayscot]

I had something similar for my Friday flight. Refused compensation as it was cancelled due to weather. KLM rejected my compensation application.

I was rebooked onto a flight via Frankfurt but told at the airport that I would not be able to board (as flight overbooked) so have returned to KLM now to see how that impacts things