mariokempes56 Posted August 25, 2017 Share Posted August 25, 2017 Never experienced major delays / cancellations before so advice on the best approach to get compensation would be appreciated. Package deal to Palma for 6 days booked as a "package" including hotel and flights out provided by Easyjet...(yes i know). So on time at Edi for departure - board says flight delayed 3 hours, then shortly after flight canceled. At Easyjet desk major argument - no rooms anywhere etc and flight "delayed" 24 hours - 24 hours seems like a cancellation to me. Anyhoo I know there are statutory payments due as a result of "delay" but surely we are also entitled to a refund on the one night in Palma lost as a result of the 24 hour delay. So do I start by writing to lastminute as package provide or take it up with Easyjet ? Quote Link to comment Share on other sites More sharing options...
ShedTA Posted August 25, 2017 Share Posted August 25, 2017 if its a package deal it should be covered by ABTA regulations - which surely has insurance for this sort of stuff. Assuming the company is ABTA registered? out side of that have you got travel insurance? Quote Link to comment Share on other sites More sharing options...
mariokempes56 Posted August 25, 2017 Author Share Posted August 25, 2017 Got my own insurance but i'd hoped that would be last resort (arf..), Quote Link to comment Share on other sites More sharing options...
Alibi Posted August 25, 2017 Share Posted August 25, 2017 I don't think you have any claim unless you booked the room as part of a package. If you just booked a flight you might at best get something from your travel insurance but they'll try to wriggle out of it. Quote Link to comment Share on other sites More sharing options...
mariokempes56 Posted August 25, 2017 Author Share Posted August 25, 2017 51 minutes ago, Alibi said: I don't think you have any claim unless you booked the room as part of a package. If you just booked a flight you might at best get something from your travel insurance but they'll try to wriggle out of it. Room was part of deal Quote Link to comment Share on other sites More sharing options...
Fairbairn Posted August 25, 2017 Share Posted August 25, 2017 If you've booked it as a package then you should direct your claim through the Tour Operator and they should handle on your behalf. It's part of terms and conditions of their ATOL license and you shouldn't need to claim through your insurance. Quote Link to comment Share on other sites More sharing options...
Kirk Posted August 28, 2017 Share Posted August 28, 2017 We claimed back money for flight delay via their website before, was easy enough. duno about the rooms though Quote Link to comment Share on other sites More sharing options...
WeHateJimmyHill Posted September 1, 2017 Share Posted September 1, 2017 It depends on the reason for your delay. Your carrier has to be a European airline. We had a 5hr delay last year from Los Angeles and received roundabout £1200 for the 2 of us. We just applied directly with Thomas Cook for it and received it very quickly. Quote Link to comment Share on other sites More sharing options...
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