Me n the Mrs flew to the Scotland England game last year arrived in London our bag went missin n my my missus who was supposedly lookin after them told me the tickets where in the bag went nuts calmed down then phoned ssc they told us they would replace them bout 2 hrs later bag turned up and B.A. delivered it to the hotel so hopefully they'll replace them for you at least u have a back up needless to say i now keep the tickets