Hi mate, once you get long application number click on complete application you then only need a photo of front and back id,,,i just used 2 photos of passport then id number is just your passport number, if you have that then you will get an email with a 6 digit number you then go to fan card home page click on 5 lines at top right hand corner "i think" it will give you a menu with 5 choices click fan card put in the 6 digits and passport number and it will reveal your fan card, I've done 6 for my party with no real issue and so long as you use original long application number there should be no problem, hopefully that helps, any more problems then post again and I'll try and help, good luck