I've had personal dealings with Anne Marie Bannon previously.
Although not under circumstances the OP has describe, she was less than helpful. When it comes to dealing with people she seems to very black and white.
Anyone noticing poor battery life on their iPhone 5?
Handsets manufactured between Sep12 and Jan13 are eligible for free battery replacement, you can check your serial number here;
https://www.apple.com/uk/support/iphone5-battery/