Help with App

[Rowbo86]

Hi all, need some advice/help regarding the app. I purchased 2 tickets for the Japan game for me and my son in general sale. We had previously had the Hampden App on both our phones from a previous game. Unfortunately my sons mobile is knackered and having to be sent off for repair so he has no access to the app. I believe I can transfer his ticket to me so that both tickets are showing up on my phone, is that correct? If so I've logged out the app on my phone and logged in under my sons email to go through process of transferring his ticket using my email address. The issue I'm having is when I go to log in with my email address and the email I used to purchase the tickets I'm not getting the registration code come through to my email. Email address is correct and I've checked all my email folders, spam/junk etc. I've raised a ticket online but so far no one has gotten back to me. I'm conscious the transferred ticket will cancel after 24 hours and I'll need to go through process again but I'll have same issue i.e. when I sign in to the app and request a registration code nothing comes through. I can't seem to find anyone to speak to on the phone. 

[tramsnpandas]

On 3/9/2026 at 3:39 PM, McTeeko said:

The email I sent initially, to ‘supporters@scottishfa.co.uk’ came back with the below. Click that link and follow for ‘Hampden App’ issues. It takes you to the correct page where you can email them through that 👍🏼

 

[Rowbo86]

40 minutes ago, tramsnpandas said:

 

Thanks, I've done that yesterday (raised a ticket online via the website) got an automatic ping back email confirming it was received. Had no reply and I'm conscious the game is a couple of days away. Can't speak to anyone as the ticket line has an automated message saying to leave a voicemail - left a voicemail but heard nothing. 

[radian_13]

Strange.  I had the same issue this week, raised a ticket and someone got back to me within a few hours.  They gave me a code, too scared to log out now.  Try raising it again?

[kumnio]

My mate has the same problem, has tried phoning and completing the portal since Monday, and hasn't had a response. No one answers the phone, just straight to answer machine.

The SFA SSC are utterly incompetent.

[Rowbo86]

17 hours ago, radian_13 said:

Strange.  I had the same issue this week, raised a ticket and someone got back to me within a few hours.  They gave me a code, too scared to log out now.  Try raising it again?

Raised another line and thankfully got code sent late yesterday afternoon, app now working. Phew.