Warning - seatsnet.com

[limescale]

If looking to buy tickets on the secondary market, just be wary of seatsnet.uk

Last year I paid £657 for 4 tickets for Scotland v Wales 6 Nations Rugby match at Murrayfield.

Tickets never received, no refund and no response from their Customer Services Department.

This outfit are based in Dubai and there appears to be no recourse.

If anyone wants more detail regarding my experience with this company, feel free to get in touch.

I would recommend avoiding this company at all costs.

[Bristolhibby]

Presume you didn’t pay using a credit card?

If you did you can go to the credit card company for recourse.

J

[limescale]

5 hours ago, Bristolhibby said:

Presume you didn’t pay using a credit card?

If you did you can go to the credit card company for recourse.

J

Appreciate the suggestion but unfortunately I used a debit card rather than a credit card. 

I should have done a bit more digging before buying from Seatsnet. Turns out they have a VERY high number of complaints.

They're very quick to call you if they think you're interested in buying tickets but haven't completed the purchase but it's impossible to speak to anyone when the tickets still haven't appeared a day or two before the event.

No refund from the credit card company for wasted flights and hotel.

Best advice is to avoid Seatsnet at all costs.

[jailender]

The main lesson is, never pay with debit cards 

[Orraloon]

15 hours ago, limescale said:

Appreciate the suggestion but unfortunately I used a debit card rather than a credit card. 

I should have done a bit more digging before buying from Seatsnet. Turns out they have a VERY high number of complaints.

They're very quick to call you if they think you're interested in buying tickets but haven't completed the purchase but it's impossible to speak to anyone when the tickets still haven't appeared a day or two before the event.

No refund from the credit card company for wasted flights and hotel.

Best advice is to avoid Seatsnet at all costs.

You may also have some protection for using a debit card but you may be too late to do that now?

"Debit cards and chargeback

Debit card payments and purchases aren't covered by section 75 of the Consumer Credit Act. But if you don’t get something you have paid for by debit card, and the firm is refusing to refund you, you can ask your bank to ‘reverse the transaction' and get your money back via chargeback.

Chargeback isn’t legal protection like section 75, which applies in the UK. It’s an agreement Visa, Mastercard and American Express have signed up to. The scheme enables you to claim a refund from your card provider if a purchase doesn’t arrive or is faulty.

Here’s how to get your money back using chargeback:

Contact the company and try to get a refund first before making a claim.

You must make a claim within 120 days of making the purchase. If the purchase is for something in the future, for example, tickets to an event, the 120-day limit starts from the day the event would have happened. 

The card company will try to claim your money back from the company you’ve paid, by reversing the transaction.

Be aware that claims can take some time to process because the card company must get the money refunded before it can pass it onto you.

Chargeback works for debit, credit or prepaid cards."

https://www.moneyhelper.org.uk/en/everyday-money/credit/how-youre-protected-when-you-pay-by-card#Debit-cards-and-chargeback

[limescale]

9 hours ago, Orraloon said:

You may also have some protection for using a debit card but you may be too late to do that now?

"Debit cards and chargeback

Debit card payments and purchases aren't covered by section 75 of the Consumer Credit Act. But if you don’t get something you have paid for by debit card, and the firm is refusing to refund you, you can ask your bank to ‘reverse the transaction' and get your money back via chargeback.

Chargeback isn’t legal protection like section 75, which applies in the UK. It’s an agreement Visa, Mastercard and American Express have signed up to. The scheme enables you to claim a refund from your card provider if a purchase doesn’t arrive or is faulty.

Here’s how to get your money back using chargeback:

Contact the company and try to get a refund first before making a claim.

You must make a claim within 120 days of making the purchase. If the purchase is for something in the future, for example, tickets to an event, the 120-day limit starts from the day the event would have happened. 

The card company will try to claim your money back from the company you’ve paid, by reversing the transaction.

Be aware that claims can take some time to process because the card company must get the money refunded before it can pass it onto you.

Chargeback works for debit, credit or prepaid cards."

https://www.moneyhelper.org.uk/en/everyday-money/credit/how-youre-protected-when-you-pay-by-card#Debit-cards-and-chargeback

Thanks for the suggestion. I'll look into that.