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Hi guys. Has anyone ever dealt with Trainline regarding refunds for cancelled train. I am not really Tec savvy so I am not sure whether I am not doing the process correct or if they are just making it too complicated so you give up. Any help will be very welcome.

Thanks in advance. Ian

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Just watch though they'll try to take a £10 admin fee off you. I cancelled our tickets for the original Ukraine game & got this. I phoned them instead & asked why there's an admin fee considering I did the search, paid, printed off pdfs & downloaded tickets and it wasn't trainline that was operating the train. 

Hence to say I got a full refund. Fight for the full amount.

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