Mazziessc Posted January 28, 2019 Share Posted January 28, 2019 Right am I being thick here? This is my record in terms of the current "loyalty" system. Have been a member for 3 or more campaigns. Renewed before 31st March 2018. Have attended 5 of the last 10 home matches (only 5 have been available since it was introduced.) Have been to 4 of the last 10 away games. How many "loyalty points" should that equal? 15? According to the my "loyalty points" I'm on considerably less. Am I being thick not understanding the system? Quote Link to comment Share on other sites More sharing options...
Tartan_McCole Posted January 28, 2019 Share Posted January 28, 2019 (edited) I obviously don't know what away matches you were at, but don't the ones that came before membership renewal still count as 1 point? If it was Peru, Mexico, Israel and Albania then I'd say your problem solving is bang on. Edited January 28, 2019 by Tartan_McCole Quote Link to comment Share on other sites More sharing options...
Mazziessc Posted January 28, 2019 Author Share Posted January 28, 2019 11 minutes ago, Tartan_McCole said: I obviously don't know what away matches you were at, but don't the ones that came before membership renewal still count as 1 point? If it was Peru, Mexico, Israel and Albania then I'd say your problem solving is bang on. Nah I was being thick. Hadn't twigged there was only 4 games with double points, I was thinking they all were. My 4 were of the previous 6 games. I'm on 11 and that's where I should be! Quote Link to comment Share on other sites More sharing options...
DoonTheSlope Posted January 28, 2019 Share Posted January 28, 2019 (edited) 6 hours ago, Mazziessc said: Right am I being thick here? This is my record in terms of the current "loyalty" system. Have been a member for 3 or more campaigns. Renewed before 31st March 2018. Have attended 5 of the last 10 home matches (only 5 have been available since it was introduced.) Have been to 4 of the last 10 away games. How many "loyalty points" should that equal? 15? According to the my "loyalty points" I'm on considerably less. Am I being thick not understanding the system? My points are missing too. If top points bracket is 22 and I’ve only missed 2 point awarded games(Peru and Mexico) in 5 or 6 years then I should be on 18. I’m missing 6 points that have went awol Edited January 28, 2019 by DoonTheSlope Quote Link to comment Share on other sites More sharing options...
Mazziessc Posted January 29, 2019 Author Share Posted January 29, 2019 11 hours ago, DoonTheSlope said: My points are missing too. If top points bracket is 22 and I’ve only missed 2 point awarded games(Peru and Mexico) in 5 or 6 years then I should be on 18. I’m missing 6 points that have went awol Yea, I'd count that as 18. No reason why they wouldn't fix it with a polite phone call. That would have been my next move if I hadn't realised it was my mistake. Quote Link to comment Share on other sites More sharing options...
DoonTheSlope Posted January 29, 2019 Share Posted January 29, 2019 10 hours ago, Mazziessc said: Yea, I'd count that as 18. No reason why they wouldn't fix it with a polite phone call. That would have been my next move if I hadn't realised it was my mistake. Gave them a phone earlier and the woman who I spoke to could tell right away that my points didn’t add up to what my purchase history was On the phone less than a minute and was sorted Quote Link to comment Share on other sites More sharing options...
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