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Wembley Ticket Collection


ATAC

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20 hours ago, ATAC said:

ATAC has been made aware of the poor conduct of a minority of supporters at the Ticket Uplift point on the night of the England v Scotland match at Wembley.  This type of behaviour is unacceptable and we would remind supporters to be respectful of the SSC staff at all times regardless of the circumstances.

How about the poor service from the SSC?

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40 minutes ago, GhostZapper said:

And to be honest, you are commenting on stuff you seem to have zero clue as to how things work. not that we need to justify ourselves, but a message went round the atac group on Saturday morning asking about issues with collection.

So if a message went round the ATAC group about the poor service from the SSC and their attitude towards fans you would release a statement on that as well? All we are asking for is fair treatment. 

Or do you only release statements that show the fans in bad light so not to harm your relationship with the SFA/SSC?

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1 hour ago, GhostZapper said:

And to be honest, you are commenting on stuff you seem to have zero clue as to how things work. not that we need to justify ourselves, but a message went round the atac group on Saturday morning asking about issues with collection.

When messages go around this group that concerns the fans do you bother to share that information anywhere? 

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8 minutes ago, Mazziessc said:

When messages go around this group that concerns the fans do you bother to share that information anywhere? 

THEY DON'T HAVE TO EXPLAIN THEMSELVES TO YOU!!! 

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2 hours ago, GhostZapper said:

And to be honest, you are commenting on stuff you seem to have zero clue as to how things work. not that we need to justify ourselves, but a message went round the atac group on Saturday morning asking about issues with collection.

The Association of Tartan Army Clubs (ATAC) acts on behalf of fans of the Scottish national team, both home and away. We have clubs across the country.

If you don't need to justify your decision to the fans then how can you claim to act on behalf of us? 

 

Edited by Haggis1875
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A pal of mine has been given a warning by the SSC.
 
He went to pick up at Wembley, and his ticket was given away. He wasn't shouty or swore, and he stood at the front of the queue for a full five minutes asking for an answer as to why, and what was to be done. He was blanked, and eventually told to leave or security would escort him away.
 
He eventually went away, but came back just as the game was starting, and politely asked if there were any tickets available. He was advised no, and that they couldn't give him a ticket that wasn't picked up - another mate had pulled out at the last minute, who's ticket was there and was willing to speak to the SSC and authorise it.
 
Now, he eventually did get in to the game after buying an English ticket and manage to meet us.
 
He has however been given a final warning from the SSC and been advised if he requests tickets in this manner again, or emails them asking for an investigation he will be banned.
 
I find this behaviour disgusting by the SSC and it is nigh on time some of those involved in the SSC are taken to task. Is there anything that @ATACcan do?
Edited by Debian
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6 hours ago, Barney Rubble said:

St Augustine would have struggled to remain polite in those circumstances, md 1976.

Whichever way you look at it, the treatment you received on the night was unacceptable.

However, the way they have treated you thereafter is even more unacceptable. Rather than hold their hands up, admit their grave error and show some humiilty by making amends for their appalling level of customer service in the circimstances, they accept no liability and terminate your membership even in the face of your profuse apology.

By any standard of analysis, that treatment falls well below the levels of service that you and all members are fully entitled to expect from all SSC staff, especially those who are customer facing.

Great post Barney. I concur.

 

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5 hours ago, GhostZapper said:

And to be honest, you are commenting on stuff you seem to have zero clue as to how things work. not that we need to justify ourselves, but a message went round the atac group on Saturday morning asking about issues with collection.

Ridiculous. No point in your existence otherwise.

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5 hours ago, Haggis1875 said:

The Association of Tartan Army Clubs (ATAC) acts on behalf of fans of the Scottish national team, both home and away. We have clubs across the country.

If you don't need to justify your decision to the fans then how can you claim to act on behalf of us? 

 

I'm sure their site says that they represent their member clubs and that they don't claim to represent the TA. but hey that doesn't suit your agenda.

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12 hours ago, Parklife said:

Absolutely pathetic. Giving staff members abuse isn't on, however maybe ATCA should be issuing public statements to the SFA outlining concerns at: 

- Clearly inadequate pick-up opportunities - 1 pick-up from 2 hours before the game is a disgrace

- The SSC giving out tickets to people they do not belong to 

The complete absence of standing up for Scotland fans from the happy clappers involved in ATAC is laughable. 

Did the person(s) that this happened to contact ATAC? Other than anecdotal stuff from strangers on a message board it'd be tough to represent that person. unless everything on here is 100% accurate obviously ^_^ 

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