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Greystane64

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About Greystane64

  • Birthday 12/02/1962

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    Dundee

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  1. Hi Andy

    I had six seats booked on your buses to Trnava on Tuesday. I collected my wristbands from you outside the Loch Ness early in the afternoon and was told that the buses were leaving from the bus station but that we should come back to the pub around 6pm and everyone would leave from there. We were at the Ted Christopher gig up at the Havana and came straight down to the Loch Ness when that finished, arriving just before 6pm - but there was no sign of anyone else for your buses so we made our way by taxi to the bus station. When we got there, there were around 40 other TA folks standing outside but no sign of your buses - obviously as that's not where they left from, despite me being told that in the afternoon. Someone eventually got in touch with you I believe, to be told that we had been given maps of where the buses were leaving from - which wasn't true - and that they were leaving from somewhere else entirely - which wasn't what I was told barely three hours earlier.

    Because we had no idea what was going on, and communication was non-existent - our party ended up booking Ubers to get us to Trnava at a cost of €70, which was ridiculous given that we'd already paid £15 each for your buses.

    We then made our way to the buses after the game but as myself and my other half arrived at bus 3, the driver was trying to pull away saying that the bus was full and we couldn't get on, despite us having bus 3 wristbands. We argued with him and showed our wristbands to prove that we had a right to be on the bus and he eventually relented and let us on. However, there were no seats so my other half sat in the courier seat all the way back and I had to stand for the whole journey (he's a big lad so it was easier for me to stand than him, in terms of space in the aisle). It appeared that there was no-one "policing" bus 3 at all as clearly there were people on that bus without bus 3 wristbands, otherwise we would have got a seat.

    As you can probably tell, I'm extremely unhappy about the way things turned out - between the lack of communication, the high extra cost and having to stand the whole way back to Bratislava, it's safe to say that it was a complete shambles from my point of view. I really feel quite strongly that our party should be reimbursed for at least half of the cost of our fares (and, in my case, the full cost as standing is not acceptable).

    I'd appreciate a response as soon as possible.

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