Aliba

It's been a long haul - but i have finally got an email from Ryanair confirming I an entitled to compensation. After they knocked me back with this bad weather bollocks - I went to Bott&Co online (no win no fee) who took them to court. £526.82 Merry Christmas.... and get it f**ckin roon ye Lyingair

Indeed. I'm sure I briefly read on the moneysavingexpert forums that knock-on effects are no excuse - and I should still be due compensation. I'm intending posting this on their and see what folk suggest. Not giving in here. No way

Final determination in from the ombudsman. Shower of w@nkers Background: This complaint concerns Ryanair flight no FR2314 from Stansted to Bratislava, which was scheduled to leave at 08:30 on 11 October 2016 (“the Flight”). Ryanair has said that a previous incoming Bratislava-Stansted flight had to be diverted to Luton due to fog at Stansted, with the result that the Flight was delayed and arrived in Bratislava three hours and thirty-one minutes late. As a consequence, Mr X lodged a claim for compensation in accordance with EU Regulation 261 (“the Regulations”). Ryanair rejected the compensation claim. They say that because the delay was caused by fog, this is an “extraordinary circumstance” and is therefore an absolute defence to the requirement to pay compensation under the Regulations. Determination: I must base my determination i) on the facts and evidence provided ii) on what is fair and reasonable in the circumstances and iii) in accordance with applicable laws and regulations. The law: i. Compensation Article 7 of the Regulations provides that passengers have the right to compensation when a flight is delayed by the operating air carrier, unless the delay is caused by “extraordinary circumstances” which could not have been avoided even if all reasonable measures had been taken. ii. Right to care Article 9 of the Regulations provides that when a flight is delayed, the passengers are entitled to Right to care: • After two hours for flights up to 1500km; • After three hours for flights up to 1500 – 3500km; and • After four hours for flights over 3500km Where a passenger is entitled to Right to care this shall be offered free of charge: (a) meals and refreshments in a reasonable relation to the waiting time; (b) hotel accommodation where a stay of one or more nights becomes necessary, or where a stay additional to that intended by the passenger becomes necessary; (c) transport between the airport and place of accommodation (hotel or other). In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails. Compensation: From the information provided I determine that Ryanair is entitled to rely on the “extraordinary circumstances” exception from the Regulations to refuse to pay compensation and that there were no other reasonable measures it could have taken. In the circumstances Ryanair is not obliged to pay compensation. Right to care: In accordance with Article 9 of the Regulations, Ryanair has said that Mr X was provided with two sets of refreshment vouchers, though he denies that this happened. Meanwhile, whilst Ryanair has offered to refund any extra receipted expenses caused by the delay, Mr X has not retained any receipts. Important Note: 1. This determination is not binding on the passenger who therefore still has the option to pursue the complaint via the courts.

Just received this from theretailombudsman.org.uk I am pleased to confirm that I have now received a full response from the Airline in relation to your complaint. I now therefore have a ‘complete complaint file’. Having reviewed the file, I do not feel that I am in a position to suggest a resolution so I have now passed your complaint to one of our Ombudsman who will produce a written determination. Please note that it can take up to 60 days for a determination to be issued. Regards Lynda Here's a link to the inbound flight from Bratislava to Stansted. The REAL reason for our subsequent flight being delayed. Bad weather ma hole https://uk.flightaware.com/live/flight/EIDWX/history/20161011/0445Z/LZIB/EGSS https://uk.flightaware.com/live/flight/RYR2315/history/20161011/0445Z/LZIB/EGSS/tracklog

Same here Dougals. I also sent screen shots and detailed how the inbound flight from Bratislava went via Luton - and didn't get to Stansted until the back of 11. Here's hoping! Didn't keep any bar bill receipts. Would have had I know the flight would be delayed THAT long - instead of in 15 minute increments. Keep us posted GrantP

Complaint now submitted to https://www.theretailombudsman.org.uk

I’ve just received a knock-back from Ryanair via Resolver (MSE). Some bollocks about low visibility. I’m trying not to laugh about their claim of giving out food/drink vouchers

I was on that flight too. Submitted my claim through moneysavingexpert.com Bad weather ma hole. What pissed me off most was the delay continually increasing on the board by 20 minutes at a time (or so it felt). A 15 minute delay doesn't turn into a 3 and a half hour delay because of bad weather. Why do they not just say at the start - it's going to be 3 hours - maybe more, maybe less - not 15, 20, 35, 55...... utter c##ts

2 for me please

I went back there after the game to be greeted by "where have yous been tonight lads" from 2 absolute bell end bouncers. Where had i been - 3 f**kin guesses where I had been. Then followed "you've had too much to drink". Funny that, as that last drink i had was 3 hours previous - in the same bloody pub! w@nkers

I have 2 spare beds in a 4-bed room in Kinlay House (http://www.kinlaydublin.ie/), Dublin for saturday night. The hostel is in the Temple Bar area. Nothing fancy. Very possibly bunk-beds. Somewhere to put the heed down at best for the night. Breakfast included. £15 each. Any use, PM me. Cheers Al

Half that price on http://www.thetrainline-europe.com Edit: Talking p15h. Had only checked the outbound journey